TRAINING AT C S DIESEL

INFORMATION / ASSISTANCE
Customer Assistance Cell

• 24 hours online assistance
• Resolves Customer enquiries and concerns at first contact
• Provides online information on services, training,parts, network and technical issues

Rounded the clock emergency services

• 24 hours services through CDS&S services network
• Extensive field network for easy accessibility and quicker response

SERVICES CONTRACTS
Customised services contracts

• Annual Services Contract

Single-point services contract

• Total support for genset
• inventory planning support
• Regular performance monitoring

Unit-based services contract

• Complete responsibility of DG set including operation, maintenance, manpower
  and inventory.
• Guaranteed availability

EFFECTIVE SYSTEMS
Mean Time to Restore (MTTR)

• 24 hours for mission disable engoines
• 48 hours for engine running with problems

CUSTOMER COMPLAINT RESOLUTION INDEX (CCRI)

• Track each customer complaint till resolution

MOBILE QUICKSERVE

• New service program for faster response
• Reduce downtime with guaranteed repair schedule

ADVANTAGES

• Troble-Shooting and evaluation within 4 hours
• Most of the repairs within 24 hours
• continous feedback to customers